Faber Music Composers



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	Never Too Late....

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Help

Ordering

All my books on this site are published by Faber Music and any purchases you make will be processed by them. Once you have placed an order you will be automatically registered on this, and all other Faber Music websites. Faber Music will allocate you a username and password once your first order is completed. Once registered with Faber Music, your details will already be held thus speeding up any future ordering process. You will also be able you to track your order(s).

How to Order

You can search for any of my publications by selecting from one of the series headings on this site or from the complete list of publications. The publications available are those published by Faber Music. To get more information on the books, simply click on the More Info button to reveal a larger cover image, description, item code and retail price. You will also see icons for additional items such as audio, video, scorch downloads and free to print files where available. Hit the Buy button to add to your shopping cart.

Hit the "Continue Shopping" button to return to the list of publications.

Proceed to Checkout

When you have proceeded to the checkout, your order will be displayed at the top of the screen clearly showing all the items, the shipping charge and the total value of your order. Complete the Your Details section. An alternative delivery address section is also included. The lines marked with an asterisk (*) are mandatory. When you place an order you will receive a return email from Faber Music confirming that your credit card has been debited and a list of the titles you have ordered. In addition to this, they will also provide you with an email confirmation when the goods have been despatched from their warehouse.

Pay by Credit Card

When you have filled in the Your Details form and clicked Continue with Order, the details you entered are displayed for checking. If all the details are correct, then you can proceed with your order by clicking on Pay by Credit Card. Select a card type by selecting from the drop down box and then enter your card number, issue number (where applicable), expiry date and also the name as it appears on the card. Once you have completed the Credit Card form you just need to click the Place Order Now! button.

Please note that this site uses 128 bit SSL, the strongest commercially available level of encryption. All your private data will be encrypted at all times whilst in transit over the internet. You should see a solid padlock in your browser status bar, which indicates that the encryption is taking place.

Order Tracking

Faber Music endeavours to send the items as quickly and economically as possible. If you have placed an order with them and wish to check its status or to track it then you will be able to do this through the Faber Music website. You will automatically receive a usdername and password. Please note, order tracking will not be available immediately as the server needs time to update

If you have previously ordered on this site before, you can access your order details by entering the YOUR ACCOUNT section from the icons above.

Cancelling an Order

If you have accidentally placed an order on this site then do not worry. When you receive the Confirmation of Order email from e-trade@fabermusic.com simply reply stating why you do not want the order and we will arrange for your card to be credited with the amount taken. If the items have been despatched then you will need to wait until the order has been delivered. Instructions for the safe return of goods can be found in the Compliance section of this site from the icon above.

Credit Card Declined

If you receive notification that your card has been declined then you will need to contact your card issuer to find out why. Please note only your card issuer will be able to tell you the reason.

Managing your account

You can maintain your account in the YOUR ACCOUNT section at the top of this page.

Within this section you can alter your address details and password. You may receive an email newsletter from time to time but if this is not of interest to you, then you can unsubscribe by clicking unsubscribe@fabermusic.com from within this section.

Order tracking: You will also be able to track any current order from this section and also search through any previously completed orders. Orders placed over the last three months are held in this section of the site.

Downloads: From time to time Faber Music may make some items available for sale as Scorch downloads. You will only be able to access these downloads if you have the Scorch plug-in on your computer.

Forgotten your password?: Instructions to retrieve your password can be found within the YOUR ACCOUNT section.

Despatch

Faber Music's policy is to send you your order in the quickest and most economical way. The method of delivery is dependent on the destination address, and the cost is based upon the weight. You are informed of the total weight of the order, the method and cost of delivery before you make your confirmation.

Once you have submitted your card and delivery details, your card will be debited and your order despatched. Confirmation of your credit card transaction will be sent, via email, by return. Notification of despatch will be sent subsequently, again via email, once your order has been packed.

Refunds

Faber Music supplies goods on a firm order basis. However, under UK law, the Distance Selling Regulations 2002 state that you have the right to cancel the contract for purchase of any goods supplied by us, providing you return them in sufficient time to reach us within 7 (seven) working days of the date of receipt. This applies to all goods supplied by Faber Music with the exception of CD, Video, DVD, software and Book & CD packages where the item has been either tampered with or unsealed.

Goods returned in this way should be clearly marked 'Contract Cancellation' and you must include all relevant documentation. Please package the items securely as returned goods that are damaged will not qualify for refund. In accordance with the Distance Selling Regulations 2002, you will be responsible for the cost of the original despatch and the return of the goods. For your protection, Faber Music recommends that you use a recorded delivery method for return. A refund will be given for only the value of the goods supplied and subject to the goods reaching us within 7 (seven) working days of the date on which you received them.

However if you have purchased a CD, Video, DVD, software or Book & CD package and you find the goods faulty, you are advised to contact the Faber Music Customer Service Department on +44 1279 82 89 88 or email sales@fabermusic.com stating your invoice/order number and the date so that we can arrange the return and replacement of the damaged goods. Faber Music will replace the entire package, not just the damaged component.

Damaged/faulty goods

In the event of an order being supplied incorrectly, or you receive it damaged, it is advisable for you to contact Faber Music's Customer Service Department on +44 (0)1279 828988 or email sales@fabermusic.com stating your invoice/order number and date, so that they can authorise its return. This does not affect your statutory rights. Goods returned in this way should be clearly marked 'Authorised Return'. Faber Music will send you either a replacement copy or provide you with a full refund.

Photocopying

Please note that it is illegal to photocopy music. To photocopy is to steal from both from me, as composer and author, and my publisher.

Faber Music Limited is not responsible for the completeness or accuracy of this communication as it has been transmitted over a public network.

It is the recipient's responsibility to scan this email and any attachments for viruses. If in doubt please verify the authenticity of the sender. Any views or opinions presented are solely those of the author and do not necessarily represent those of Faber Music Limited or any of its holding or fellow subsidiary companies.